We prioritize your privacy. This privacy policy is designed to inform you about how we collect, process, and access your personal data when you use our website or engage with our business in any other way. Please read this policy thoroughly before providing any personal data or browsing our website to ensure you are comfortable with our privacy practices.
Third-party links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share your personal data. We do not control these third-party websites and are not responsible for their privacy practices. Once you leave our website, we encourage you to review the privacy policy of each website you visit.
The personal data we collect about you
Personal data refers to any information that can be used to identify an individual. It does not include data where the individual’s identity has been removed, making it anonymous.
In a business context, we may collect a variety of personal data from you. This includes your name, username, password, gender, job title, nationality, photographic identification, email address, home address, mobile number, and other contact details. We may also collect details about your business and other interests, communications with you (including meeting notes), as well as financial and payment information.
When you use our website, we may collect standard information sent by your browser. This includes technical data such as your IP address, geolocation, browser type, operating system, language, time zone setting, access times, and any referring website addresses.
We may collect, use, and share aggregated data, such as statistical or demographic information, for any purpose. While this aggregated data may be derived from your personal data, it is not considered personal data by law, as it does not directly or indirectly reveal your identity.
Energy Consumption Data
To provide our services, we also collect and analyze energy consumption data (and associated information) related to our clients’ premises. Depending on the nature of these premises, this data may, in certain cases, constitute personal data.
The information collected comprises:
● Client sign-up and onboarding information may include names, email addresses, job titles, usernames, mobile phone numbers, postal addresses, gas and electricity bills, and meter point administration details.
● Smart meter data includes information about the smart meter device, such as the device ID.
How is your personal data collected?
We collect personal data that you knowingly and voluntarily provide to us, both online and offline. Additionally, other types of information may be automatically collected from your device as you interact with our website. This data is collected using cookies and similar technologies.
Marketing
We may send you email marketing communications, including event invitations.
If you prefer not to receive these communications, you can opt-out by clicking the “unsubscribe” link at the bottom of any commercial email and updating your preferences, or by contacting us at [email protected]
Cookies
You can configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please be aware that if you disable or refuse cookies, some parts of this website may become inaccessible or may not function properly.
Change of purpose
We will use your personal data only for the purposes for which it was collected, unless we determine that it is necessary to use it for another reason that is compatible with the original purpose. If you would like an explanation of how the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, when required or permitted by law.
Disclosures of your personal data
We may share your personal data with the third parties that provide products or services to us or you (such as customer relationship management applications and platforms), and other parties as required or permitted by law.
We ensure that all third parties respect the security of your personal data and handle it in accordance with the law. Our third-party service providers are only permitted to process your personal data for specific purposes and according to our instructions, and they are not allowed to use your data for their own purposes.
Data security
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized use or access, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and other third parties who need it for business purposes. These individuals are only permitted to process your data according to our instructions and are bound by confidentiality obligations.
If you have been provided with (or have chosen) a password to access certain parts of our website or technology platforms, you are responsible for keeping this password confidential. Please do not share your password with anyone. If you fail to maintain the confidentiality of your password and this results in a security breach, we cannot be held responsible for any loss or compromise of your personal data.
Data retention
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Once it is no longer needed, data and records (including personal data) are securely destroyed or erased from our systems. The retention period for records varies depending on the type of personal data they contain.
Your legal rights
You may have certain rights regarding your personal data. If you wish to:
• Request access to or a copy of the personal data we hold about you;
• Request that we rectify or delete your personal data;
• Object to or restrict the processing of your personal data;
• Request the portability of your personal data;
• Withdraw your consent at any time where we are relying on consent to process your personal data (note that this will not affect the lawfulness of any processing conducted prior to your withdrawal),
please submit your written request using the contact details provided below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us in writing via [email protected].
If your country has a data protection authority, you also have a right to contact it with any questions or concerns about how we process your personal data.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 05.08.2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.